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court464
court464
Join Date 02/2010
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Sins of a Solar Empire Trinity Update Error

February 16, 2010 7:45:32 PM from Stardock ForumsStardock Forums

So I'm trying to get Sins updated so that I can play online but when I try to download the update it gets to 100% and then gives me an error. All it says is Error: Unknown Problem, download did not complete. It says it is a small update to v.1.00.015 32MB. Is this not the right update or what should I do.

I have tried this a couple times now. I already tried going to preferences and reseting data.

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court464
KickACrip
Join Date 02/2010
+1
Reply #1 February 16, 2010 8:49:32 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I'm also having trouble updating Trinity through Impulse

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court464
court464
Join Date 02/2010
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Reply #2 February 16, 2010 10:15:17 PM
from Stardock ForumsStardock Forums

I think impulse is having trouble installing the update, because I can find the files that it downloaded on my hardrive but I can't get it to install them into the exisiting Sins files. Is there anyway to get these files from that folder to the other one without having impulse install it that would work.

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court464
GoaFan77
Join Date 10/2008
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Reply #3 February 16, 2010 10:26:19 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

You should probably put this in the technical section, you'll get a response from Stardock much faster. While you need impulse to download the files, I'm not sure if you need it to install it or not.

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court464
Ryat
Join Date 06/2006
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Reply #4 February 16, 2010 10:27:47 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

nope, Impulse is the only way

drop a line here if problems still continue

support@stardock.com

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court464
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #5 February 17, 2010 7:41:59 PM
from Stardock ForumsStardock Forums

If you have security software installed, it may be interfering with the download. Please try adding Impulse.exe as an exclusion within this type of software and then try the download again. If this does not help, please send us an email to support@stardock.com so we can work with you.

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court464
Claudi84
Join Date 05/2010
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Reply #6 May 18, 2010 3:06:30 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

i tried this too. Nothing works. 

 

- Retrying...

- Error...

but paying for this junk works very well.

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court464
Rosco_P
Join Date 07/2009
+178 sdemployee
Reply #7 May 18, 2010 5:56:07 PM
from Stardock ForumsStardock Forums

Try the following within Impulse:

-Click the blue menu button in the upper left
-Choose 'Preferences...'
-Click the 'Reset Data' button
-Close impulse and relaunch it. You may notice a long update time, which is normal as it is rebuilding the deleted info.

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