Desktop Icon Behaviour

Hello,

Sorry to hear you’re experiencing issues. Please try the following steps first:

1. Uninstall Start11.

2. Reboot your system immediately (this step is important).

3. Download the latest version from your account product download page: https://store.stardock.com/myaccount/products.

4. Install it, then reboot immediately again.

5. Retest the issue and let us know the results.

If the problem persists, we’ll need more details to investigate further:

• Your full Windows 10 or 11 version and OS Build number (run Winver.exe to check).

• The Start11 version currently installed.

• A short video showing the issue, which may help us understand it better.

Thank you,

Basj,

Stardock Community  Assistant.

I followed your guidance and the problem persists, I will put together the additional information you are requesting and post them here when ready, thank you

Just curious. Do you by any chance have "Auto arrange icons" checked in the desktop view settings?

I do not have auto arrange icons enabled, although I do have align icons to grid enabled, which has always been the case, and never an issue

Here is the requested information

https://snipboard.io/QJUu9R.jpg

https://snipboard.io/aDntBQ.jpg

https://jumpshare.com/share/cAM2CNQhRVfmkdmdS6hJ

Thank you for the information and video. From the video I can see that you having issue to put the icon near the bottom of your screen, around the area where the taskbar used to be, yes? I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Basj,

Stardock Community  Assistant

It's actually not exactly where the taskbar used to be, it's the row above the old taskbar position

If I uninstall Start11, I'm able to use that area of the desktop for icons

The other issue, which is not part of the video, but related, is when you try to place an icon near another icon, it somehow swaps places with the neighbouring icon when you let go of the mouse

Same as the first problem, if I uninstall Start11, moving icons around the desktop is effortless

Thanks for helping, hopefully it's a quick fix

This one, I can't reproduced. Refer to my short video below. 

Note: The taskbar still at the top on this one too.

Do you have any other application running on your system which also add or control how your desktop work?

Thank you,

Basj,

Stardock Community  Assistant

I have no other applications that extend Windows, I try to keep minimal software of this computer

I will keep an eye on this thread, thanks again

Hi ross47,

Thank you for posting.  

Can you confirm if the issue(s) remain with our latest released update (2.73)?  

If so, some more specific details might be helpful for us to try reproducing exactly what you are.  This would include: 

1. How many monitors you are using and their display configuration (screenshot of display settings).
2. Icon size (Right-click the desktop -> View).
3. If possible, a video of the entire desktop area showing both issues.  From your description, it seems like icon location, including the presence of other icons may be affecting their movement.  
4. Any information regarding if anything at all changes the behavior for you (restarting Windows explorer, resorting the icons, etc). 

This information could help to recreate your conditions as closely as possible to test further.

Best regards,

Adam McGuinness
Stardock Support Specialist

Yes, both problems seem to be resolved after upgrading to the latest version, thank you

In fact, there was a third issue (that surfaced after posting this), and it also seems to be resolved, when I rebooted, my desktop icons got scattered

Appreciate the quick solution

I'm experiencing the same problem. I'm on Windows 11 with Start11, previously running version 2.56. Due to a bug where clicking taskbar icons would open two applications simultaneously, I upgraded to version 2.74. My taskbar is set to the top position. In version 2.56, desktop icons could be dragged very close to the bottom. However, in version 2.74, they cannot be moved close to the bottom no matter how I try to drag them. It seems there's an invisible taskbar reservation at the bottom preventing the icons from reaching the bottom edge. Could you please address this in a future release? Thank you!

The problem has returned and it's worse than ever, not only can't I use the bottom row for desktop icons, when I reboot my computer, the icons end up scattered on my desktop

I upgraded to a paid version, please try to solve this, it's very inconienent

Hello,

Sorry to hear you are having issues. Need to know what changed since it was working? New software installed, new updated etc.

Thank you,

Basj,

Stardock Community  Assistant.

Nothing changed, I think I was premature in confirming everything was fine

The challenge is that periodically I get a normal desktop after rebooting, unfortunately, this is happening less and less

Sometimes my icons stay in tact and are simply pushed to the top of the screen, most times they are scattered all over the place

I rely on my icons being in specific locations for proper workflow, and I have a lot of them

For now, I take a screenshot of my desktop before I reboot

As far as I know, I'm running the latest version of Windows 11 Home (not including experimental features)

Perhaps, moving forward, you could provide information requested by Support in reply#9.

Thank you,

Basj,

Stardock Community  Assistant

1. I thought the problem was resolved so I didn't provide the additional information, and forgot about them to be honest

2. I can't be videotaping my desktop and showing it on a public forum, is there no option to communicate with support privately?

As far as the other questions

1. How many monitors you are using and their display configuration (screenshot of display settings).
   1 monitor
2. Icon size (Right-click the desktop -> View).
   Medium
3. If possible, a video of the entire desktop area showing both issues.  From your description, it seems like icon location, including the presence of other icons may be affecting their movement.
   I'm not posting private information here
4. Any information regarding if anything at all changes the behavior for you (restarting Windows explorer, resorting the icons, etc).
   Restarting Windows and Explorer causes problems
   Trying to move icons is no longer simple, when I move an icon, and release the mouse, it moves icons neaarby

You could privately DM Adam and send the video link directly to him. left click on his name under his avatar and click on "Private Message..."

Note: Make sure to mentioned this thread link in your message to them.

Thank you,

Basj,

Stardock Community  Assistant

Oh, ok, I didn't realize that was option, thank you very much