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Stardock Announces Fences 5

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Stealthbat01
Join Date 07/2007
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Reply #151 November 1, 2024 6:11:53 PM
from Stardock ForumsStardock Forums

Dear "Dr W - Fences Support",

In regard to my original post, (Link: https://forums.stardock.com/523926/get;3948390 )

I purchased my upgrade to Fences 4 on December 23rd, 2021.

Is this something that I can get technical support for, or will the only advice I'll receive be that I upgrade to Fences 5?

For context, I did go through the troubleshooting section of your site quite thoroughly and the only relevant section I found was the following article...

Link: Fences troubleshooting page: "Spacing on Icons has changed"

I followed everything on that page to a T and it did not resolve the problem.

Again, I am on a fresh install of Windows 11 24H2.

So, I ask again.

With the fact that I purchased my license for Fences 4 almost 3 years ago and with the troubleshooting steps I have already tried, can Stardock provide technical support to me on this problem, or is my only option to upgrade to Fences 5?

I look forward to your response.

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basj
Join Date 03/2001
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Reply #152 November 1, 2024 8:59:01 PM
from Stardock ForumsStardock Forums

Quoting Stealthbat01,
reply 151

Dear "Dr W - Fences Support",

In regard to my original post, (Link: https://forums.stardock.com/523926/get;3948390 )

I purchased my upgrade to Fences 4 on December 23rd, 2021.

Is this something that I can get technical support for, or will the only advice I'll receive be that I upgrade to Fences 5?

For context, I did go through the troubleshooting section of your site quite thoroughly and the only relevant section I found was the following article...

Link: Fences troubleshooting page: "Spacing on Icons has changed"

I followed everything on that page to a T and it did not resolve the problem.

Again, I am on a fresh install of Windows 11 24H2.

So, I ask again.

With the fact that I purchased my license for Fences 4 almost 3 years ago and with the troubleshooting steps I have already tried, can Stardock provide technical support to me on this problem, or is my only option to upgrade to Fences 5?

I look forward to your response.

Hello,
Sorry to hear you are having issues. I do believe if you look around the forum, we will notice that, we still do support previous version of Fences unless the issue is something those older version not capable to resolved. Please create a new thread on your issue and we will try to help you from that thread.

Thank you.
Basj,
Stardock Community Assistant.

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PhoenixRising1
Join Date 08/2021
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Reply #153 November 1, 2024 10:15:18 PM
from Stardock ForumsStardock Forums

This thread is just about a full year old. Does that mean Stardock is getting closer to Fences 6? For example is it a good time to start listing a wish list of what features we would want to see?

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cnewman402
Join Date 01/2016
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Reply #154 November 2, 2024 12:29:37 AM
from Stardock ForumsStardock Forums

Can I detail view my stuff yet without putting them in subfolders? If so, I am in. This feature has been wanted for years. Has anyone got this accomplished yet or is it a limitation of the shell? I'm still on v3 but would gladly pay lifetime if I can get this feature.

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Dr W - Fences Support
Join Date 04/2003
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Reply #155 November 27, 2024 12:27:40 AM
from Stardock ForumsStardock Forums

@cnewman402 – technical limitation. But, something we're actively interested in exploring down the road. Just would be very difficult to pull off for a relatively narrow use case.

Would it help if Fences could auto-convert a Fence into a folder (move the files into a subfolder), which then became a folder portal?

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Stealthbat01
Join Date 07/2007
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Reply #156 December 8, 2024 6:48:39 PM
from Stardock ForumsStardock Forums

Quoting Stealthbat01,
reply 141


Quoting lucidrenegade,
reply 135

Based on their blog posts about Fences v5 being made "ready for Windows 11 24H2", I suspect that earlier versions will no longer work with 24H2.  It also wouldn't surprise me if they're building planned obsolescence into their products now.



I have a fresh clean install of Windows 11 24H2 and I am attaching a screenshot of how my desktop looks (with fences 4) every morning when I wake up.

For context,
I have Fences 4 (latest version)
My desktop is 3840x2160 at 120hz with "Scale" at 200%.

Feel free to ask any questions you may have.




I have an update on the situation that I posted in my original post (referenced above).

I've been trying to troubleshoot the issue ever since I made that post, and this afternoon I made a significant breakthrough.

Turns out, my TV is (mostly) the cause of the bug.

I use my TV as my PC desktop monitor.

My TV is:

(From BestBuy receipt) Samsung - 55" Class QN90A Neo QLED 4K UHD Smart Tizen TV

After my TV has been turned off for 16 or more seconds, once it's turned back on, the bug will occur. The problem is this bug doesn't happen with my TV on previous versions of Windows 11. (Basically, any version prior to 24H2)

After I discovered this, I tested every possible thing I could. I tried every type of power combination (wall, surge, & battery backup) for my TV, and multiple HDMI cables. Nothing had any effect with Fences 4 on Win 11 24H2.

Finally, I tried uninstalling Fences 4, rebooting my PC, installing a free 30-day trial of Fences 5, and rebooting again, to see if Fences 5 would fix it.

The results? It's kind of fixed now.

The bug still occurs but now it's automatically corrected after a few seconds instead of my desktop being left in a complete cramped mess for eternity until I load a previously saved loadout.

So, basically, instead of being 100% fixed, it now just corrects itself each time. I don't know what was added or changed with 24H2 that's allowing this to happen, but Fences 5 is basically the only successful workaround I've found.

Thanks to everything I've mentioned above, I now know that this is definitely a bug/problem with Windows 24H2 that effects both Fences 4 and to some degree, Fences 5.

This is why I say this is a 24H2 problem: 

Before I did my clean install of Windows 11 24H2, I had Windows 11 23H2. I was having some software problems at the time and knew that I needed to do a clean install at some point since my OS install (at that time) was over 3 years old. However, even with those problems, I still had no issues with Fences 4 up to that point. 

After 24H2 had been out for a short bit, I decided it was time for a clean install of windows using 24H2 as the base. After the install was complete, I installed Fences 4 and almost immediately started encountering this bug right away. 

So, you see, this bug never occurred until after I was on 24H2. With a clean install no less.

Anyhow, that's my report. Just thought I'd keep everyone updated.

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basj
Join Date 03/2001
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Reply #157 December 8, 2024 7:01:01 PM
from Stardock ForumsStardock Forums

Awesome, glad you resolved your issue and thank you, appreciate you taking your time to report this.  

Thank you,

Basj,
Stardock Community Assistant

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Stealthbat01
Join Date 07/2007
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Reply #158 December 8, 2024 7:15:18 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 157

Awesome, glad you resolved your issue and thank you, appreciate you taking your time to report this.  

Thank you,

Basj,
Stardock Community Assistant


Well, that's the thing. It's not "technically" resolved. The bug still happens but Fences 5 changes my layout back to the way it was after a few seconds.

I would only say it's "resolved" after a solution is implemented that stops the bug from occurring in the first place.

At this time, I haven't the faintest idea how to find such a solution.

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basj
Join Date 03/2001
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Reply #159 December 8, 2024 7:40:45 PM
from Stardock ForumsStardock Forums

Quoting Stealthbat01,
reply 158

Well, that's the thing. It's not "technically" resolved. The bug still happens but Fences 5 changes my layout back to the way it was after a few seconds.

I would only say it's "resolved" after a solution is implemented that stops the bug from occurring in the first place.

At this time, I haven't the faintest idea how to find such a solution.

You mentioned the issue happen since Windows update v24H2 which something new introduce that causing the issue in your system. Do know that Fences 5 recently introduced a new layout engine, which work better on managing the Fences layout. I believe what you seeing, where the layout correct itself after few moment is the work of the new layout engine, which does not develop in Fences 4.

You might need to change your auto layout setting to "Store my layout on per-monitor configuration basis". For reference please refer to this thread https://forums.stardock.com/528229/

Thank you,

Basj,
Stardock Community Assistant

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Stealthbat01
Join Date 07/2007
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Reply #160 December 8, 2024 7:44:21 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 159


Quoting Stealthbat01,
reply 158

Well, that's the thing. It's not "technically" resolved. The bug still happens but Fences 5 changes my layout back to the way it was after a few seconds.

I would only say it's "resolved" after a solution is implemented that stops the bug from occurring in the first place.

At this time, I haven't the faintest idea how to find such a solution.



You mentioned the issue happen since Windows update v24H2 which something new introduce that causing the issue in your system. Do know that Fences 5 recently introduced a new layout engine, which work better on managing the Fences layout. I believe what you seeing, where the layout correct itself after few moment is the work of the new layout engine, which does not develop in Fences 4.

You might need to change your auto layout setting to "Store my layout on per-monitor configuration basis". For reference please refer to this thread https://forums.stardock.com/528229/

Thank you,

Basj,
Stardock Community Assistant



"Store my layout on per-monitor configuration basis" is how I've had my Fences software configured since all the way back in Fences 2.

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kenkobra53825
Join Date 01/2013
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Reply #161 December 22, 2024 9:31:12 AM
from Stardock ForumsStardock Forums

This is a Windows issue. I’m experiencing the same problem, and I didn’t install Fences on my PC, yet it still occurs.

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teddybearcholla
Join Date 12/2002
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Reply #162 December 25, 2024 9:39:08 AM
from WinCustomize ForumsWinCustomize Forums

As this is the Fences thread, my question is fences automatically renewed each year?  I received 2 emails from Stardock  both the same....  

Your payment for subscription to "Fences Annual Subscription" will be automatically processed on 1/1/25 ($8.39).
Please verify your payment details to ensure successful transaction and uninterrupted delivery.

Is this new? I do not automatic processing on anything.  

Thank you for your time. 

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pelaird
Join Date 12/2018
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Reply #163 December 25, 2024 10:00:15 AM
from Stardock ForumsStardock Forums

Quoting teddybearcholla,
reply 162

As this is the Fences thread, my question is fences automatically renewed each year?  I received 2 emails from Stardock  both the same....  

Your payment for subscription to "Fences Annual Subscription" will be automatically processed on 1/1/25 ($8.39).
Please verify your payment details to ensure successful transaction and uninterrupted delivery.


Is this new? I do not automatic processing on anything.  

Thank you for your time. 

Check this out in Stardock Support. How to cancel \ pause a subscription auto-payment at the bottom of the page.

https://support.stardock.com/space/SHC/1544388616/Stardock+Software+Subscriptions#Managing-Stardock-Software-Subscriptions

 

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teddybearcholla
Join Date 12/2002
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Reply #164 December 25, 2024 10:47:45 AM
from WinCustomize ForumsWinCustomize Forums

Thank you so much pelaird!        Merry Christmas to you and yours!!!  

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pelaird
Join Date 12/2018
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Reply #165 December 25, 2024 11:02:44 AM
from Stardock ForumsStardock Forums

Quoting teddybearcholla,
reply 164

Thank you so much pelaird!        Merry Christmas to you and yours!!!  

You are so welcome. I had just read about this, so I was familiar with what to do.

Thanks for the warm holiday wishes, and Merry Christmas to you. I can't believe we're rolling into 2025!

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