I am not passing the buck here (no pun intended) but we do not manage that - FastSpring, our processor, does. They handle the exchange rate and any local taxes \ VAT you have for your region in real time (meaning, exchange rates vary).
Pun accepted .
Fair enough, you've contracted it out. But perhaps Stardock should ask their processor on behalf of their customers so that everyone understands the rationale and address a potential disservice that could be being perpetrated by your contractor, for whom you are responsible.
I appreciate that we're a much smaller market than the US or the EU but it's not like there's a shipping charge. While I understand that there are regional differences and country-specific taxes, there's still a difference even when I account for those. At least for Canada, there should be no customs duty on items <$20 so I'm struggling with the accounting here.
I reiterate: It's the principle I would like to understand, not the value of this particular transaction. After all, it would take 10 of these to amount to a Happy Meal.