Thanks so much Napalm. This is particularly rewarding for us today because we've been discussing the problem of the vocal minority dominating our leading threads with negativity that is not shared by the vast majority of the community. They are too busy enjoying playing and its just not as common to post positive thoughts. We really really appreciate this
Blair,
I don't know the exact saying but it's something like "1 unhappy person will complain to 10 people, 1 happy person will tell none or maybe 1 other one". That addage truly applies here. (i know I butchered the original, but when I used to work in sales it was a very important one because you have to filter all the vocal unhappy customer because it's not representative)
It is a VERY small, vocal minority that are the majority of the whiners and complainers on the board. You really do need to filter the input you take from the bulletin boards. For one thing, I've noticed that many of the "flame" posts have terrible spelling an grammer, which makes me think that many of the negative posts are by people under the age of 13. So for one thing, take into account who is posting. Do you really want rantings and ravings of pre-teens and teenagers who know nothing about software development and have relatively little experience in playing games dictating the direction of the product? You unfortunately have no way to judge the qualifications of the poster.
Also, again, based on sales and reviews, you KNOW people are happy with the game. I don't think the average gamer even reads these boards. All us happy people are actually PLAYING the game rather than spending time trying to write posts finding every fault.
Also, like the original poster said, alot of times it's the whiner's own fault they are struggling with this game (and any other game really). If they don't spend time playing the game and the game owns them, then of course they will think the game sucks. One particular post comes to mind, it was a HUGE flame post and I think he wrote in there that he didn't even understand what the Underdevelopment tax rate was. I was appalled because he didn't even take the time to understand a basic game mechanism yet felt compelled to write a long flame post about how bad the game is??? That just doesn't compute. Or if the game is buggy, g-d knows what that particular person has on his computer that is causing the crash, or how badly configured his system is, or if he even has a legal copy!!
The point is, you really do need to take the negative feedback with a very small grain of salt. The vast majority are playing the game and if they do post on the boards its with a constructive post supporting their points. All those other posts you should not even waste your time reading.