We use a software packing company to ship our games for us. They are working as hard as they can to ship out quite a large number (thousands) of games. The packages are being shipped out of their warehouse near Cincinnati, Ohio. They use USPS Priority Mail which takes 2-3 business days to most US locations. International packages are being sent via International First Class mail, which can take 1-2 weeks to arrive.
We are asking for your patience. We cannot pinpoint when packages are shipping for orders that have not been shipped, but rest assured that we are sending shipping information to our shipping partner on a daily basis. A date becomes available when the order is finally shipped.
As you can imagine, we have been flooded with emails that ask "where is my game?". If you have sent an email to sales@stardock.com, we are working through them as fast as we can. Sometimes we have to give a generic response because our shipping company has your information and is processing the order, but cannot provide a specific date on which your game will be shipped. We do know that games have begun to arrive on doorsteps as of yesterday.
I wish we had the manpower and resources to ship as quickly as larger entities like Amazon. Believe me, I love it when they ship out my stuff before it actually comes out so I get it on the release date! This is definitely a learning experience for us and we are watching how this pans out very carefully.
I hope most of you have downloaded the game and are already enjoying it. If you haven't received any registration information and believe this is an error, you can always pop your email address into the form at https://www.stardock.com/support/ to get it straightaway.
Again, please be patient with us, we are doing the best we can! Back to email I go...
Melissa and Kim, the gals behind the email
