Thought maybe I'd post it in this thread too, JIC I did post it wrongly, lol. (as an afterthought, when I post stuffs in certain sections, it seems to just put them in general regardless.)

https://forums.galciv2.com/?ForumID=162&AID=110963#854229

At present there is no way for users to delete their characters. There's really no reason if you think about it. If you would like to clear your character's scores, you can. And if you want to rename your character, you can. So the only reason to really delete a character would be to free up a character slot, which doesnt much matter, as you'll only ever have three available right now.

If you've come up with a reason to delete a character that we havent yet though of, please do let us know. Email support@stardock.com and they will forward it on to the proper channels.

At present there is no way for users to delete their characters. There's really no reason if you think about it. If you would like to clear your character's scores, you can. And if you want to rename your character, you can. So the only reason to really delete a character would be to free up a character slot, which doesnt much matter, as you'll only ever have three available right now. If you've come up with a reason to delete a character that we havent yet though of, please do let us know. Email support@stardock.com and they will forward it on to the proper channels.

I am fine with the way it is now - I already had the redundant characters name changed to "DELETED"... Looks a bit messy, but so does everything else on my computer ...

Im new and when i try to join an empire, it freases, its pissing me off, how can I join an empire?

Once again when I finish a game, the next click takes me back to the Main Menu without allowing me to submit the score to the Metaverse. This appears to be an intermittant problem at your end as I noticed that several other folks are having the same problem. I have checked and I know that I am connected to the Metaverse, so it MUST be a glitch at your end.

This has nothing to do with serial numbers. This is the second time it has happened. Could you please fix it and/or tell me what is causing this.

Thanks,

Ken

KL Stafford - This issue would be better directed at the game team, because it is an in-game functionality issue. Please send a report of your problem along with any details you supply and attach a copy of the debug file (located in the game's directory) to support@stardock.com amd CC gc2bugs@stardock.com.

OK, I've hit the Metaverse button to start my game, finished it and it asked me if I want to submit my score to the Metaverse. I said yes and I got an error 12 - my serial number did not match the server. So I figured no big deal since I have two because I got the download and a CD sent to me. So I exit, update my serial and reload the EndGameSave. When I go to post to the Metaverse, I get the same error. So I open SDC and have it e-mail me my serials. I go through the same thing two more times, update and then reload and try to submit. Copying and pasting so I can't screw up zeroes and o's. Same error all around. I do have a Metaverse character and my login and password work. I also tried it again on different days to see if it could be a server error. I tried again with a new game in case it was a corrupted file. I sent an e-mail to Stardock a couple of weeks ago and haven't gotten any reply.

Any ideas?

cant upload game data to metaverse error 11 serial number does not match account.....

I try everyday since i got the game which was a few days a go, to see if i can create a character and still it comes with 'invalid serial number, or the serial number hasn't been activated'. i would really like to play online but i cant because i have to create a character which when i try it dosn't let me. What can i do? .

I tried to submit my first Metaverse game yesterday, but when I finished, I had error message 11, something about serial numbers not matching or something.

I patched my game to 1.0X with SDC, and didn't have any problems then. However I ran into problems with SDC and my antivirus, so I uninstalled SDC and patched to 1.1 with a manual download, with no further problems. I haven't had any problems with serial numbers up to this point. I haven't patched to 1.11 yet, because I was waiting to finish my last game. Could that be relevant?

Is there any place to check/change what my online serial number is registered as (without using SDC), because I can't find it...

On another note, it might be nice if there was a list of known problems/solutions in the first post of this thread. I'm sure someone else has had this problem before, but I gave up looking after the first page when I didn't find anything relating to my problem.

I can't see that we're having any issues with www.galciv2.com at the moment. If you can reproduce these issues please let us know by copying the message exactly and listing on what pages that you're seeing these issues on. Please post this information in a new thread in the proper forum.

Also, this thread is for Metaverse website related issues. Please post in the appropriate forum next time.

No118 - I can't comment on game related issues. This thread is primarily for support on the website itself. If you have an issue with the metaverse that is related to the game itself and not the website, please contact gc2bugs@stardock.com.